What should I do with damaged materials that smell / are making me sick?

If wet or damaged materials (such as carpet and couches) pose a health hazard; take a photograph, keep a sample and discard these items.  Keeping these items is a risk your health and can cause further damage to your home.  If you’re unsure if an item can be discarded, speak with your insurer.

Can I claim for spoiled food?

If you have contents cover, your insurer may provide a payment to cover spoiled food without the need for receipts up to a set amount. Check your PDS or speak with your insurer for more information.